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No call backs and felt like a 'scam" saying Mot du email - told it was marketing well don't bother.
The staff missed major problem: loud noise coming from the left front wheel, caused by aluminium plate (brake disc protector) hanging without any screws or hangers, fixed next day locally, also missed that the left mirror doesn't move when reversing.
Although my end of guarantee appt 'disappeared' from the system and I had to come back another day I am satisfied with PV Ltd.
Excellent feedback and impressive video.
Great communication, everything was like clock work very impressed.
very satisfied with the service offered
Andrew Clark the sales manager went out his way to support the sales executive to make sure that I am fully satisfied with my purchase. Excellent service.
All Vardy staff welcoming and service focused.. Ryan has been consistently helpful over the Year's
Service was done quickly and efficiently, but my Deezer account now seems to be deleted, but unsure if this is because of an update by BMW or the account has expired
car valeted to a great standard
Surprisingly good prices for service work, and other parts changed under warranty with no questions asked.
Ross was very accommodating and easy to deal with.
I pay to be part of Premier club and my car comes back dirty with a label on it saying professionally cleaned. I think not. Attention to detail is important.
Thank you for your feedback. We are disappointed the cleanliness of your vehicles was not indicative of our usual high standard and want to resolve this for you. Our Service Manager will be in touch to resolve matters to your satisfaction.
I've been called to come in 3 times with promises of a new better deal only to be let down after being invited in
Thank you for the feedback on the great service. We are glad that you enjoyed the video inspection on your BMW.
Great customer service
We are delighted that you enjoyed our customer service and regular updates on the progress of your BMW. Thank you.
No issues other than the software update took longer than expected.
Thank you for your feedback on our helpfulness. We look forward to you visiting us in the future.
Not always a pleasant or welcoming experience comparing them to other BMW sales rooms. Not great communication at all. Everything seems to be a hassle for them compared to other showrooms. Not the friendliest. Seems forced at best. Not all are guilty
My car always comes back looking so clean, just like new
Always met at the door and asked if I require a drink, any questions asked were answered .
Same as above. Friendly staff, quick repair.
Excellent as usual. Never had a problem, staff are a pleasure to deal with.
The experience was somewhat spoilt by careless mechanics doing a service to my M4 and messing up my white leather interior badly with grease/ dirt from their clothing
visit was to repair under warranty--booked and repaired within 3 days-- the dealer who I bought the car from was not interested and would not repair until end of October
Everything went smoothly with the service even removing unknown nail from tyre and patching.
My car was fixed within 24 hours (I was due to go on holiday and needed my car) and Ryan and the team really understood my panic and made me feel like they were doing everything to help.
Everything was great.
Well looked after by grace from the moment we arrived
I've always dealt with James Henderson and since he left it's went downhill
Coupleof things to still be rectified
Jessica made the whole experience a pleasure. Regular updates, knowledgeable staff and exceptional service. The car cleaning team also merit a mention, as usual a beautifully clean car to uplift!
Staff I dealt with were very helpfull &made you feel important .
The staff know what they are doing and good at it
treated like a customer, not a number
Made to feel welcome the minute you walk in the door excellent customer service
All work done as promised
Had good service and no issues
Getting service prices 1st service verbally told about £200 turned out just short of £300 2nd service iasked how much upcoming service was going to be. He said he would have to look - £500 I was told, turned out to be £650 no extras on either service
No significant complaints
Never seem to have any issues with Peter Vardy unlike some other car sales companies. 5th car we have bought now from PV.
See above. In addition the complementary car wash and internal clean, was to a very poor standard.
Almost perfect but was promised a new keyring through the post but no sign as yet???
Overall, very good service although problems experienced communicating with service dept as it took some hours to get through to them.
There were very quick and courteous
Always well looked after
Excellent facilities combined with helpful Staff and courteous staff plus the courtesy bus, only drawback is location from Dunfermline makes visit a day out.
Peter Vardy kept me informed, were very pleasant, and they lowered the price of the repair as a good will gesture. Also, the car was very clean when I picked it up.
on going issue with passenger side seat? was told it had been fixed only to find the case sitting on the floor when receiving my car back? so no clearly has not been fixed? ongoing issue for the past 18 months or so?
Work Was carried out & finished when I was told it would be finished
Because of the service I received
Completely satisfied with service experience but too costly
Ryan was Great
Always good to deal with
With exception of the price of the repair, I was fully taken care of, morning, noon and evening by Nadia, having chosen to work remotely from the showroom.
Very happy with the overall service done on my car.
Did what they said they would do.
Unable to collect car for service for 2weeks. not too precise about service QUoted price including brake fluid change not done I think had to wait over 30 minutes after time we were told car was ready
Car came back very clean and work was completed quickly
First visit to have hood repaired under warranty was a disaster. The second visit for service, repair to convertible roof and MOT was much better
Jessica was far and away the best manager of a service visit that I have encountered at Peter Vardy
Not getting proper support
Felt I was looked after at all times
a delight to deal with
Always impressed with service at Peter Vardy
Nadia was very helpful and made the experience really easy. She listened to my challenges regarding timings and delivered in excess of my expectations.
Was quick to book in and drop of . Service was explained and cost confirmed before I booked car in . Staff friendly and was seen very quickly. The same person keeper me up to date on what was happening and video of underside of car was sent
Everything went smoothly. The car pick up service made things so much easier.
Had no problems and was treated very well
When challenging Peter Vardy on the above I was made to feel that the attempts to trace the record of the call were to disprove my explanation
There was a misunderstanding during the service booking process, which was resolved on the day with no hassle.
Same as above bothing was to much trouble
Jess at Service Department
Car was serviced on time and the video explained all advisories
A tyre issue was noted two months after purchasing a 335D After examination and discussion with Service Personnel a decision was taken by them to replace the tyre free of charge. A lovely food hamper arrived because of any inconvenience caused.
The service team carried out the work effectively and kept me up to date on progress, including when I could collect the car.
Slightly disappointed with courtesy car
Efficient. Polite. Good communication
On a whole, very good service, however definitely areas to improve. The most disappointing aspect was having to have my car in first thing at 8am, and not receive it back till 6pm
Work done to my complete satisfaction whilst I waited in the cafe with free coffee and biscuit
Booked in for service, approved by the person booking the car in with all knowledge of the car. Then couldn't do the service. Blame whoever but for me it was a waste of precious time, money and effort
Both the service receptionist (Jess) and
Efficient friendly staff happy and very able to help with all aspects. Made for a very pleasant experience.
They diagnosed repairs needed to get Car back on Road and carried them out fully, also keeping me informed.
The fault despite them telling me otherwise has not been at all rectified,and has now got to go back for a third time to the Dealership.
Excellent customer service. Job done on time for price quoted and very convenient having customer service mini bus to and from city centre
Service Manager was thorough and pleasant.
I was well looked after by the staff whilst I was there and the work carried out is always excellent. I must mention the chap that was on the reception when I was last in. I had a long wait but he made me very comfortable and looked after me.
Nadia Linton was very helpful and most courteous throughout.
Good service received
I have always been looked after and kept up to date on the progress of my car when in the garage.
good service and advise .
My adviser did everything she said she would without any hesitation.
Car was booked in for 1000hrs but the oil change did not start until after 1400 hrs. It took just 2 hours, wasting much of my day. Reception staff were not very helpful - I had to repeat requests for a cup of coffee and the ordering of a taxi.
Service is excellent. Very efficient work was completed on time.
Kept in contact from the minute we booked the service to pick-up time, well satisfied.
Friendly and efficient staff, regular updates on progress whilst car in workshop.
The service on our car was carried out on time and staff were on hand to handle additional enquiries that I had.
As above and also the staff I encountered were all very helpful.
Excellent service and great communication
1) mucked up the booking day (the girl apparently booked us into the Volvo dealership). Meaning we did not get use of a courtesy car. 2) due to the error in booking no courtesy car available. Stuck at dealership with 2 kids 3Car not adequately clean
Couldn't have done any more for me
Issue was resolved same day and a courtesy car was provided so i didnt have to take time off work
All went well, everyone helpful and efficient
Peter Vardy have been consistently helpful and tried their best to solve the issues i have experienced with this car.
The booked courtesy car had not been logged on the file. However, one was provided.
The Service Advisor Ryan kept me fully up to speed with all developments as the car was being repaired and further explained any work that the car need done
I really love the service we get from Peter Vardy. The showroom is so welcoming and the service team are friendly and professional. I trust them and their advice on what servicing is needed.
When car needs a service, they collect it and let me have a loan car until my car is returned.
Quick and efficient
A special mention for Nicole who does an excellent front of house job, and thanks to Mark from the workshop for sorting out a tricky problem on my car
Great feedback for the BMW team and hugely appreciated.
Everything appears to have gone ok and on time
Delighted that you enjoyed your visit to Peter Vardy and that you found the team friendly and the service good. Thank you.
Appointment quickly arranged for re-call work and work carried out quickly within promised time scale. Car also washed and valeted as a bonus.
Thank you for confirming that everything ran smoothly and on time. Glad that you enjoyed the showroom, coffee and were happy with the wash and vacuum!
Cost aside I'm very satisfied.
I appreciated that the garage persisted in trying to rectify the other defect problem that had arisen with the car until the reason was traced. I also appreciated that the customer service adviser dealing with me updated me regularly about progress.
I was taken care of perfectly
Was generally considered acceptable and friendly in line with other manufacturers service standards.
As stated above the work was carried out with the minimal of fuss and the service from the service reception was impeccable.
Our service advisor (Grace) was extremely helpful and encouraged us to take out a service plan as she explained it would be beneficial to us in the long term.
Friendly and faultless.
(It was an ERG coolant recall.) Ryan answered all my questions, explained everything fully, and was extremely helpful - even sending a courtesy video afterwards. The technician's 'health check' video was great, too.
Excellent service by Brian Boyd
Always kept up to date whilst your car is in for a service or safety recall also liked the video of the health check of the car ??
collected my car, cleaned my car delivered it back to my workplace, all without me having be involved
Great customer experience
I was kept informed from start to finish and was even supplied with an informative video.
I feel that I can no longer trust that my car has been repair or service probably before it is returned to myself
Attention to detail is excellent and was made to feel like a valuable customer throughput.
Fast and efficient service
Fast friendly service and knowledgeable staff
Staff responded well to my situation.
Service was carried out quickly and the staff were attentive and pleasant
As above answer, very good.
You run a " tight ship" which is geared up to customer satisfaction.
I was kept fully informed of the progress of the service but was given information on MOT that was not correct. This may have been a miscommunication somewhere along the line. Happily car passed with flying colours.
The woman who booked in the car was good at keeping me informed, even though I got it back later than expected
I never was left guessing
I struggle with a 4 star rating because I felt less informed about the reason/s for the recent recall? I was advised by letter that it would take 2 hours for the necessary changes to be effected but upon my arrival I was advised of a 5 hours wait!
Smooth drop off, kept me informed, great valeting.
Everything done as expected. Car not washed which is what I requested. Last BMW fewer ignored my do not wash request.
All work was done right first time, issues were resolved in a way that minimised inconvenience to me and I was kept fully informed throughout. My car was treated with great respect and care and returned beautifully cleaned inside and out.
My only gripe is that I consider £278 a lot of money for an oil and filter change and replacement of the particulate filter
Keen to provide a premium service in all respects. Staff pleasant and efficient.
Nicole did a really good job. But if splitting hairs, as an already unhappy customer, the replacement car collection could have gone smoother
Well looked after
They were able to rearrange my appointment at short notice
The recall was dealt with in one day.
Car was diagnosed and repaired quickly - now running brilliantly
Improved over previous visits. Didn't have to call to find out if my car was ready. Didn't have to hang around for half an hour to pay and collect it.
As explained above - I like the car and we have 4 BMW vehicles in our household. The problems we have had and the issue with the BMW warranty are disappointing.
Overall a good experience.
Nothing much to add, answering the phone took a while !!
From first calling to book my car in for a service to collecting it when it was finished I was kept updated regarding its progress and staff were friendly and courteous.
Very courteous. Everything explained and completed on time.
See above. Also, video of the car was very useful.
Satisfied on my recent experience particularly with the pleasant and friendly support of the young woman(Nicole) in the service reception department.
Everything done well and on time. All staff engaged with very friendly and helpful
Very happy with service provided by Jessica Smith
Everything I was promised was delivered on time. I was kept updated throughout the process. It all went very smoothly as it has for this and the my two previous new cars from Peter Vardy BMW. Staff could not have been nicer or more helpful.
Overall experience dealing with Peter Vardy Edinburgh (Declan, Alan and Steven) was fantastic. Took care of me from start of sale at their VIP event to end at handover explaining the details of new car in depth. Fantastic.
Ross Green from Peter Hardy Edinburgh delivered my new 3 series car to Oban on 30th Oban as BMW network for registering cars was unavailable on 28th. 10 out of 10 Ross.
Tomasz spent a long time with me and showed me every car I was interested in until I got the right one. He knew all the specs of various models and put 100% into getting me a good deal.
I'm in love with my car and couldn't have done it without Alan.
Excellent customer service a very high standard of service
No problems with any facet of the service provided.
Thank you for your feedback and for mentioning the professional service and the friendliness of our staff.
Janos Barko, my Salesman, was exceptionally helpful, courteous and professional at all times during my buying process. Everything he said he would do, he did, and on time. I value Janos greatly. He is a great asset to this BMW dealership.
Thank you for commenting on the courteousness and professionalism of our sales colleague. We all look forward to welcoming you for your servicing requirements.
Thank you for your continued loyalty to our Centre. We are appreciative of your feedback on our team and their knowledge.
Ayaz really looked after us!
We are glad that you enjoyed the experience of purchasing your BMW from us and look forward to welcoming you again soon.
Mostly good but not perfect
On the day we were picking up the car we were made to feel really special and valued clients
Thank you for your kind feedback on the team and the 5 star treatment that you received.
Again level of service excellent
Thank you for commenting on the excellent service you received. It was a pleasure to supply your new BMW.
From start to finish the experience was great. BMW took time to explain all we needed to know and at no point did we feel pressured into making a decision
We are delighted that you were provided with all of the information to make an informed decision and that you found the environment friendly and pressure free.
Again Andrew and Alan and other staff look after us very well. It was a great experience.
We are glad that you found the sales environment both easy and supportive in selecting your BMW.
The showroom easily accessible and also to get around . The Sales staff were on hand to answer any questions, and the level of service that we received was right for us. The car was ready and in great condition at the date and time that was agreed.
We are delighted you were happy with the regular updates on the progress of your new car and that you found the whole process easy.
Very satisfied overall however their assistance with aftersale products like servicing plans and GAP insurance was not great.
Thank you for your kind feedback and in particular our need to provide greater assistance on Service Plans and insurance. We will ensure that we act on your comments.
Presentation of the car, introduction to the systems in the car. The staff were, at al times very patient with my lunatic four year old grandson who had a great time.
Thank you for the wonderful feedback. We are delighted that you found us friendly and professional and that your grandson enjoyed the time spent in our showroom facility also.
If it was possible to give 10 out of 5 I would - Peter Vardy were excellent.
Thank you for the wonderful feedback and for commenting on the pride in the BMW product and the care in service that our team provided you with.
The purchase of my BMW was a breeze the only thing being on the handover I felt small details I've been missed out regarding myself not being familiar with the car.
Delighted that you found the purchase atmosphere relaxing and pressure free.
Good team felt wanted to sell
We are delighted that you found your experience with us both simple and straightforward, Thank you.
Amazing. Can't praise them highly enough. They always make me feel so welcome and are so easy to deal with. Nothing is ever a problem with them and they are always looking to improve which is a true sign of world class service. Perfect!
The sales team and the sales executive Alan MacMillan were first class! They provided helpful advice, were highly attentive and were willing to construct a great deal for me. The quality of Peter Vardy's centre in Portobello, is also first class
Excellent service and staff
Excellent feedback and thank you for your kind comments. We look forward to you visiting us in the future.
Delighted with the car and the method of delivery was supperb I was kept up to speed with everything
you are always to feel welcome through the whole journey