Loading...

ABOUT PETER VARDY.

Pleased to serve Edinburgh and the surrounding areas.

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Johnny Kildare

Franchise Director
  • Years at the dealership 10
  • Years in the industry 21
  • Department Management
  • Hobbies Classic car restoration

Andrew Clark

Managing Partner

Scott MacFarlane

Service Manager
  • Years at the dealership 2
  • Department Aftersales

Craig MacQueen

Corporate Sales Manager
  • Years at the dealership 3
  • Years in the industry 18
  • Department Corporate Sales
  • Hobbies Golf and motorcycling

James Haston

Sales Controller
  • Years at the dealership 4
  • Years in the industry 4
  • Department Sales
  • Hobbies Football, motorsport and gym

James Whitehouse

Showroom Host
  • Years at the dealership 3
  • Years in the industry 3
  • Hobbies Family, Travelling and BMWs

Ryan Kecheran

Service Advisor
  • Years at the dealership 3
  • Years in the industry 4
  • Department Service
  • Hobbies Football and BMW M Cars.

Ross Green

Senior Sales Executive
  • Years at the dealership 25
  • Years in the industry 29
  • Department Sales
  • Hobbies Edinburgh Speedway Team

Derek Patterson

Senior Sales Executive
  • Years at the dealership 3
  • Years in the industry 6
  • Department Sales
  • Hobbies Football, rugby and family

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

No call backs and felt like a 'scam" saying Mot du email - told it was marketing well don't bother.

Service

The staff missed major problem: loud noise coming from the left front wheel, caused by aluminium plate (brake disc protector) hanging without any screws or hangers, fixed next day locally, also missed that the left mirror doesn't move when reversing.

Service

Although my end of guarantee appt 'disappeared' from the system and I had to come back another day I am satisfied with PV Ltd.

Service

Excellent feedback and impressive video.

Service

Great communication, everything was like clock work very impressed.

Service

very satisfied with the service offered

Service

Andrew Clark the sales manager went out his way to support the sales executive to make sure that I am fully satisfied with my purchase. Excellent service.

Service

All Vardy staff welcoming and service focused.. Ryan has been consistently helpful over the Year's

Service

Service was done quickly and efficiently, but my Deezer account now seems to be deleted, but unsure if this is because of an update by BMW or the account has expired

Service

car valeted to a great standard

Service

Surprisingly good prices for service work, and other parts changed under warranty with no questions asked.

Service

No hassle

Service

Ross was very accommodating and easy to deal with.

Service

I pay to be part of Premier club and my car comes back dirty with a label on it saying professionally cleaned. I think not. Attention to detail is important.

Service
Thank you for your feedback. We are disappointed the cleanliness of your vehicles was not indicative of our usual high standard and want to resolve this for you. Our Service Manager will be in touch to resolve matters to your satisfaction.

I've been called to come in 3 times with promises of a new better deal only to be let down after being invited in

Service

Great service

Service
Thank you for the feedback on the great service. We are glad that you enjoyed the video inspection on your BMW.

Great customer service

Service
We are delighted that you enjoyed our customer service and regular updates on the progress of your BMW. Thank you.

No issues other than the software update took longer than expected.

Service
Thank you for your feedback on our helpfulness. We look forward to you visiting us in the future.

Not always a pleasant or welcoming experience comparing them to other BMW sales rooms. Not great communication at all. Everything seems to be a hassle for them compared to other showrooms. Not the friendliest. Seems forced at best. Not all are guilty

Service

My car always comes back looking so clean, just like new

Service

No problems

Service

Always met at the door and asked if I require a drink, any questions asked were answered .

Service

Same as above. Friendly staff, quick repair.

Service

Excellent as usual. Never had a problem, staff are a pleasure to deal with.

Service

The experience was somewhat spoilt by careless mechanics doing a service to my M4 and messing up my white leather interior badly with grease/ dirt from their clothing

Service

visit was to repair under warranty--booked and repaired within 3 days-- the dealer who I bought the car from was not interested and would not repair until end of October

Service

Everything went smoothly with the service even removing unknown nail from tyre and patching.

Service

My car was fixed within 24 hours (I was due to go on holiday and needed my car) and Ryan and the team really understood my panic and made me feel like they were doing everything to help.

Service

Everything was great.

Service

Well looked after by grace from the moment we arrived

Service

Great Service

Service

I've always dealt with James Henderson and since he left it's went downhill

Service

Coupleof things to still be rectified

Service

Jessica made the whole experience a pleasure. Regular updates, knowledgeable staff and exceptional service. The car cleaning team also merit a mention, as usual a beautifully clean car to uplift!

Service

Staff I dealt with were very helpfull &made you feel important .

Service

The staff know what they are doing and good at it

Service

treated like a customer, not a number

Service

Made to feel welcome the minute you walk in the door excellent customer service

Service

All work done as promised

Service

Had good service and no issues

Service

Getting service prices 1st service verbally told about £200 turned out just short of £300 2nd service iasked how much upcoming service was going to be. He said he would have to look - £500 I was told, turned out to be £650 no extras on either service

Service

No significant complaints

Service

Never seem to have any issues with Peter Vardy unlike some other car sales companies. 5th car we have bought now from PV.

Service

Excellent service

Service

See above. In addition the complementary car wash and internal clean, was to a very poor standard.

Service

Almost perfect but was promised a new keyring through the post but no sign as yet???

Service

Overall, very good service although problems experienced communicating with service dept as it took some hours to get through to them.

Service

There were very quick and courteous

Service

Always well looked after

Service

Excellent facilities combined with helpful Staff and courteous staff plus the courtesy bus, only drawback is location from Dunfermline makes visit a day out.

Service

Peter Vardy kept me informed, were very pleasant, and they lowered the price of the repair as a good will gesture. Also, the car was very clean when I picked it up.

Service

on going issue with passenger side seat? was told it had been fixed only to find the case sitting on the floor when receiving my car back? so no clearly has not been fixed? ongoing issue for the past 18 months or so?

Service

Work Was carried out & finished when I was told it would be finished

Service

Because of the service I received

Service

Completely satisfied with service experience but too costly

Service

Ryan was Great

Service

Always good to deal with

Service

With exception of the price of the repair, I was fully taken care of, morning, noon and evening by Nadia, having chosen to work remotely from the showroom.

Service

Very happy with the overall service done on my car.

Service

Did what they said they would do.

Service

Unable to collect car for service for 2weeks. not too precise about service QUoted price including brake fluid change not done I think had to wait over 30 minutes after time we were told car was ready

Service

Car came back very clean and work was completed quickly

Service

First visit to have hood repaired under warranty was a disaster. The second visit for service, repair to convertible roof and MOT was much better

Service

Jessica was far and away the best manager of a service visit that I have encountered at Peter Vardy

Service

Not getting proper support

Service

Good garage.

Service

Felt I was looked after at all times

Service

a delight to deal with

Service

Always impressed with service at Peter Vardy

Service

Nadia was very helpful and made the experience really easy. She listened to my challenges regarding timings and delivered in excess of my expectations.

Service

Was quick to book in and drop of . Service was explained and cost confirmed before I booked car in . Staff friendly and was seen very quickly. The same person keeper me up to date on what was happening and video of underside of car was sent

Service

Everything went smoothly. The car pick up service made things so much easier.

Service

Had no problems and was treated very well

Service

Very satisfied

Service

When challenging Peter Vardy on the above I was made to feel that the attempts to trace the record of the call were to disprove my explanation

Service

There was a misunderstanding during the service booking process, which was resolved on the day with no hassle.

Service

Same as above bothing was to much trouble

Service

Jess at Service Department

Service

Car was serviced on time and the video explained all advisories

Service

A tyre issue was noted two months after purchasing a 335D After examination and discussion with Service Personnel a decision was taken by them to replace the tyre free of charge. A lovely food hamper arrived because of any inconvenience caused.

Service

The service team carried out the work effectively and kept me up to date on progress, including when I could collect the car.

Service

Slightly disappointed with courtesy car

Service

Efficient. Polite. Good communication

Service

On a whole, very good service, however definitely areas to improve. The most disappointing aspect was having to have my car in first thing at 8am, and not receive it back till 6pm

Service

Work done to my complete satisfaction whilst I waited in the cafe with free coffee and biscuit

Service

Booked in for service, approved by the person booking the car in with all knowledge of the car. Then couldn't do the service. Blame whoever but for me it was a waste of precious time, money and effort

Service

Both the service receptionist (Jess) and

Service

Efficient friendly staff happy and very able to help with all aspects. Made for a very pleasant experience.

Service

They diagnosed repairs needed to get Car back on Road and carried them out fully, also keeping me informed.

Service

The fault despite them telling me otherwise has not been at all rectified,and has now got to go back for a third time to the Dealership.

Service

Excellent customer service. Job done on time for price quoted and very convenient having customer service mini bus to and from city centre

Service

Service Manager was thorough and pleasant.

Service

I was well looked after by the staff whilst I was there and the work carried out is always excellent. I must mention the chap that was on the reception when I was last in. I had a long wait but he made me very comfortable and looked after me.

Service

Nadia Linton was very helpful and most courteous throughout.

Service

Good service received

Service

I have always been looked after and kept up to date on the progress of my car when in the garage.

Service

good service and advise .

Service

My adviser did everything she said she would without any hesitation.

Service

Car was booked in for 1000hrs but the oil change did not start until after 1400 hrs. It took just 2 hours, wasting much of my day. Reception staff were not very helpful - I had to repeat requests for a cup of coffee and the ordering of a taxi.

Service

Service is excellent. Very efficient work was completed on time.

Service

Kept in contact from the minute we booked the service to pick-up time, well satisfied.

Service

Friendly and efficient staff, regular updates on progress whilst car in workshop.

Service

The service on our car was carried out on time and staff were on hand to handle additional enquiries that I had.

Service

As above and also the staff I encountered were all very helpful.

Service

Excellent service and great communication

Service

1) mucked up the booking day (the girl apparently booked us into the Volvo dealership). Meaning we did not get use of a courtesy car. 2) due to the error in booking no courtesy car available. Stuck at dealership with 2 kids 3Car not adequately clean

Service

Couldn't have done any more for me

Service

Issue was resolved same day and a courtesy car was provided so i didnt have to take time off work

Service

All went well, everyone helpful and efficient

Service

Peter Vardy have been consistently helpful and tried their best to solve the issues i have experienced with this car.

Service

The booked courtesy car had not been logged on the file. However, one was provided.

Service

The Service Advisor Ryan kept me fully up to speed with all developments as the car was being repaired and further explained any work that the car need done

Service

I really love the service we get from Peter Vardy. The showroom is so welcoming and the service team are friendly and professional. I trust them and their advice on what servicing is needed.

Service

When car needs a service, they collect it and let me have a loan car until my car is returned.

Service

Quick and efficient

Service

A special mention for Nicole who does an excellent front of house job, and thanks to Mark from the workshop for sorting out a tricky problem on my car

Service
Great feedback for the BMW team and hugely appreciated.

Everything appears to have gone ok and on time

Service

Friendly

Service
Delighted that you enjoyed your visit to Peter Vardy and that you found the team friendly and the service good. Thank you.

Appointment quickly arranged for re-call work and work carried out quickly within promised time scale. Car also washed and valeted as a bonus.

Service
Thank you for confirming that everything ran smoothly and on time. Glad that you enjoyed the showroom, coffee and were happy with the wash and vacuum!

Cost aside I'm very satisfied.

Service

I appreciated that the garage persisted in trying to rectify the other defect problem that had arisen with the car until the reason was traced. I also appreciated that the customer service adviser dealing with me updated me regularly about progress.

Service

I was taken care of perfectly

Service

Was generally considered acceptable and friendly in line with other manufacturers service standards.

Service

As stated above the work was carried out with the minimal of fuss and the service from the service reception was impeccable.

Service

Our service advisor (Grace) was extremely helpful and encouraged us to take out a service plan as she explained it would be beneficial to us in the long term.

Service

Friendly and faultless.

Service

(It was an ERG coolant recall.) Ryan answered all my questions, explained everything fully, and was extremely helpful - even sending a courtesy video afterwards. The technician's 'health check' video was great, too.

Service

Excellent service by Brian Boyd

Service

Always kept up to date whilst your car is in for a service or safety recall also liked the video of the health check of the car ??

Service

collected my car, cleaned my car delivered it back to my workplace, all without me having be involved

Service

Great customer experience

Service

I was kept informed from start to finish and was even supplied with an informative video.

Service

I feel that I can no longer trust that my car has been repair or service probably before it is returned to myself

Service

Attention to detail is excellent and was made to feel like a valuable customer throughput.

Service

Fast and efficient service

Service

Fast friendly service and knowledgeable staff

Service

Staff responded well to my situation.

Service

Service was carried out quickly and the staff were attentive and pleasant

Service

As above answer, very good.

Service

You run a " tight ship" which is geared up to customer satisfaction.

Service

I was kept fully informed of the progress of the service but was given information on MOT that was not correct. This may have been a miscommunication somewhere along the line. Happily car passed with flying colours.

Service

The woman who booked in the car was good at keeping me informed, even though I got it back later than expected

Service

I never was left guessing

Service

I struggle with a 4 star rating because I felt less informed about the reason/s for the recent recall? I was advised by letter that it would take 2 hours for the necessary changes to be effected but upon my arrival I was advised of a 5 hours wait!

Service

Smooth drop off, kept me informed, great valeting.

Service

Everything done as expected. Car not washed which is what I requested. Last BMW fewer ignored my do not wash request.

Service

All work was done right first time, issues were resolved in a way that minimised inconvenience to me and I was kept fully informed throughout. My car was treated with great respect and care and returned beautifully cleaned inside and out.

Service

My only gripe is that I consider £278 a lot of money for an oil and filter change and replacement of the particulate filter

Service

Keen to provide a premium service in all respects. Staff pleasant and efficient.

Service

Nicole did a really good job. But if splitting hairs, as an already unhappy customer, the replacement car collection could have gone smoother

Service

Well looked after

Service

They were able to rearrange my appointment at short notice

Service

The recall was dealt with in one day.

Service

Car was diagnosed and repaired quickly - now running brilliantly

Service

As above

Service

Improved over previous visits. Didn't have to call to find out if my car was ready. Didn't have to hang around for half an hour to pay and collect it.

Service

As explained above - I like the car and we have 4 BMW vehicles in our household. The problems we have had and the issue with the BMW warranty are disappointing.

Service

Overall a good experience.

Service

Nothing much to add, answering the phone took a while !!

Service

Efficient

Service

From first calling to book my car in for a service to collecting it when it was finished I was kept updated regarding its progress and staff were friendly and courteous.

Service

Very courteous. Everything explained and completed on time.

Service

See above. Also, video of the car was very useful.

Service

Satisfied on my recent experience particularly with the pleasant and friendly support of the young woman(Nicole) in the service reception department.

Service

Everything done well and on time. All staff engaged with very friendly and helpful

Service

Very happy with service provided by Jessica Smith

Service

Everything I was promised was delivered on time. I was kept updated throughout the process. It all went very smoothly as it has for this and the my two previous new cars from Peter Vardy BMW. Staff could not have been nicer or more helpful.

Sales

Overall experience dealing with Peter Vardy Edinburgh (Declan, Alan and Steven) was fantastic. Took care of me from start of sale at their VIP event to end at handover explaining the details of new car in depth. Fantastic.

Sales

Ross Green from Peter Hardy Edinburgh delivered my new 3 series car to Oban on 30th Oban as BMW network for registering cars was unavailable on 28th. 10 out of 10 Ross.

Sales

Good

Sales

Tomasz spent a long time with me and showed me every car I was interested in until I got the right one. He knew all the specs of various models and put 100% into getting me a good deal.

Sales

I'm in love with my car and couldn't have done it without Alan.

Sales

Excellent customer service a very high standard of service

Sales

No problems with any facet of the service provided.

Sales
Thank you for your feedback and for mentioning the professional service and the friendliness of our staff.

Janos Barko, my Salesman, was exceptionally helpful, courteous and professional at all times during my buying process. Everything he said he would do, he did, and on time. I value Janos greatly. He is a great asset to this BMW dealership.

Sales
Thank you for commenting on the courteousness and professionalism of our sales colleague. We all look forward to welcoming you for your servicing requirements.

professional throughout

Sales
Thank you for your continued loyalty to our Centre. We are appreciative of your feedback on our team and their knowledge.

Ayaz really looked after us!

Sales
We are glad that you enjoyed the experience of purchasing your BMW from us and look forward to welcoming you again soon.

Mostly good but not perfect

Sales

On the day we were picking up the car we were made to feel really special and valued clients

Sales
Thank you for your kind feedback on the team and the 5 star treatment that you received.

Again level of service excellent

Sales
Thank you for commenting on the excellent service you received. It was a pleasure to supply your new BMW.

From start to finish the experience was great. BMW took time to explain all we needed to know and at no point did we feel pressured into making a decision

Sales
We are delighted that you were provided with all of the information to make an informed decision and that you found the environment friendly and pressure free.

Again Andrew and Alan and other staff look after us very well. It was a great experience.

Sales
We are glad that you found the sales environment both easy and supportive in selecting your BMW.

The showroom easily accessible and also to get around . The Sales staff were on hand to answer any questions, and the level of service that we received was right for us. The car was ready and in great condition at the date and time that was agreed.

Sales
We are delighted you were happy with the regular updates on the progress of your new car and that you found the whole process easy.

Very satisfied overall however their assistance with aftersale products like servicing plans and GAP insurance was not great.

Sales
Thank you for your kind feedback and in particular our need to provide greater assistance on Service Plans and insurance. We will ensure that we act on your comments.

Presentation of the car, introduction to the systems in the car. The staff were, at al times very patient with my lunatic four year old grandson who had a great time.

Sales
Thank you for the wonderful feedback. We are delighted that you found us friendly and professional and that your grandson enjoyed the time spent in our showroom facility also.

If it was possible to give 10 out of 5 I would - Peter Vardy were excellent.

Sales
Thank you for the wonderful feedback and for commenting on the pride in the BMW product and the care in service that our team provided you with.

The purchase of my BMW was a breeze the only thing being on the handover I felt small details I've been missed out regarding myself not being familiar with the car.

Sales
Delighted that you found the purchase atmosphere relaxing and pressure free.

Good team felt wanted to sell

Sales
We are delighted that you found your experience with us both simple and straightforward, Thank you.

Amazing. Can't praise them highly enough. They always make me feel so welcome and are so easy to deal with. Nothing is ever a problem with them and they are always looking to improve which is a true sign of world class service. Perfect!

Sales

The sales team and the sales executive Alan MacMillan were first class! They provided helpful advice, were highly attentive and were willing to construct a great deal for me. The quality of Peter Vardy's centre in Portobello, is also first class

Sales

Excellent service and staff

Sales
Excellent feedback and thank you for your kind comments. We look forward to you visiting us in the future.

Delighted with the car and the method of delivery was supperb I was kept up to speed with everything

Sales

you are always to feel welcome through the whole journey